RETURNS & EXCHANGES

OUR RETURN POLICY

  • We offer full refunds and exchanges on full priced items within 14 days from the dispatch date. Items received outside this date will not be accepted 
  • All items must be in original condition with tags attached and in their original garment bag (any item that has been worn,washed,damaged or altered cannot be returned).Items not returned as outlined are not eligible for a refund and will be returned to the customer 
  • You will be refunded via the original method of payment used. If you use a gift card to pay for your order, the amount will be returned to the gift card. 

RETURNS

  • Please initiate your refund/exchange via our Return Portal and follow the prompts. If your return has not been approved via our portal, please wait for a Customer Service Representative for further instructions. 
  • Please ensure that both the garment and the garment bag are placed in a post bag before sending them back.
  • Our returns portal generates Australia Post standard shipping labels so please allow 5-10 working days for your return to be received back to us. As soon as your order has been delivered, please allow 5-8 business days for your return to be processed.
  • Full-priced items purchased with our Black Friday discount are eligible to be returned for a credit note or exchange only - please note this promotion excludes 'new arrivals'.
START A RETURN

TERMS & CONDITIONS

Return fees are deducted from the refund amount.

Exchange fees are charged through the return portal. An exchange fee includes the cost of returning the garment and dispatching the new order via express shipping.

Domestic Returns $9.95AUD

Domestic Exchanges $19.90AUD

International Returns $30AUD

International Exchanges $40AUD

INSTANT REFUND

Receive an instant refund as soon as you lodge your return through our online portal.

Please note there will be a $1AUD authorisation hold.  

Please ensure your item is scanned at a post office within 14 days for domestic and 21 days for international to avoid being charged for your item


INSTANT EXCHANGE

Process an exchange in the return portal and agree to an “instant exchange”

The new item will be dispatched via express shipping.


Please note that all instant refunds and exchanges are subject to reversal. This means if products do not arrive as per the returns policy or the customer fails to return the product we will charge the nominated card. By leaving your nominated card details you are agreeing to the above terms and conditions.

If you receive an item which you believe is faulty due to manufacturing fault or shipping damage please email customercare@baysebrand.com with visible images as soon as you receive the item. 

Please note that items that have been damaged as a result of wear & tear are not deemed faulty. 

We apologise for any inconvenience caused and will treat your claim with priority.

Products purchased during promotional periods or when using discount codes (excluding the welcome discount) can only be returned for store credit or exchange. 

Once you make a purchase from our sale section, it is considered final sale and cannot be returned for a refund, exchange or store credit. It is the final sale of the garment.

It is important to carefully consider your purchase and review the product description before making a decision.

'Welcome10' discount does not apply to final sale items.