Our Customer Care Team are available from 7am - 3pm AEST Monday to Friday (excluding public holidays).

Live Chat:
We are online and available 7am - 3pm AEST Monday to Friday.

Email:
We endeavour to reply to all emails within 24 - 48 hours. Please note, our team is not operational over weekends (Saturday-Sunday) and public holidays.

customercare@baysebrand.com

Are you an influencer or creative and want to work with us?

Please contact our Collaborations / PR Team at collaborations@baysebrand.com

Available Monday to Friday from 7am - 3pm.

Almost everywhere. However, if you’re unsure, or need help email us at customercare@baysebrand.com or DM us on social media. We’re here to help.

Once we’ve shipped your order we will email you your tracking information, so keep an eye on your inbox for alerts and updates.

You can track your order here (Domestic) and here (International) once you've received your tracking number.

Once you make a purchase from our sale section, it is considered final and cannot be returned for a refund or exchange.

It is important to carefully consider your purchase and review the product description before making a decision.

Items purchased during a promotional period / discount code, are eligible to be returned for a credit note or exchange (pending stock availability.

Please note, this excludes our welcome discount.

Here at Bayse Brand we aspire to keep ahead of latest fashion trends, therefore cannot guarantee restocks. However, please feel free to sign up on the product page and keep updated via our social media channels, to be notified when your desired item is back in stock.

At this point in time Bayse Brand is currently only an online fashion retailer - however, you may wish to check out our Stockists / Store Locator page.

By signing up to our newsletter, you can keep up to date of when we have special in-person events. We might have one happening near you soon.

If you have received an item you believe to be faulty, please contact our Customer Care team at customercare@baysebrand.com, and they will then be in touch to discuss your options.